About Hainan Airlines

Hainan Airlines, established in the early 1990s, is based in Haikou, Hainan, and has developed significantly over the decades to become China's largest private airline and a proud flag carrier of its province. The airline began as a small regional player and quickly expanded its horizon to international domains. Growth was fueled by both the economic boom in China and the increasing need for air transport for both passengers and cargo. Over the years, the expansion of its route network and strategic partnerships with other global carriers has solidified its presence on the international stage, allowing it to service countless passengers across continents with a particular focus on connecting China to the rest of the world. The fleet of Hainan Airlines is modern and diverse, catering to a wide range of passenger demands and operational needs. The airline has continuously renewed and expanded its fleet to maintain a competitive edge, focusing on fuel efficiency and passenger comfort. This approach not only enhances the flying experience but also emphasizes the airline's commitment to environmental sustainability. The company fully embraces innovation in its service provision, integrating the latest in aviation technology and in-flight amenities to ensure a pleasurable and seamless travel experience for its customers. In terms of services, Hainan Airlines is recognized for its premium customer service, which is reflected in its numerous accolades. The airline offers different travel classes, each tailored to provide comfort and convenience. The focus on service quality extends beyond in-flight amenities to include ground services and customer support, enhancing the overall travel experience from booking to landing. Hainan Airlines also engages in community and international service projects, showcasing its commitment to social responsibility and global citizenship. This holistic approach to business has not only endeared it to travelers but also positioned it as a leader in the airline industry, recognized both in China and globally.

Overall Value for Money

3.3

From 15 reviews

Seat and Cabin Space

3.2

From 15 reviews

Customer Service

3.5

From 14 reviews

In Flight Entertainment

2.5

From 15 reviews

Baggage Handling

3.3

From 3 reviews

Check-in Process

2.7

From 3 reviews

Meals and Beverages

3.2

From 14 reviews

Recommend Airline

46.2%

From 13 reviews

Latest Passenger Reviews for Hainan Airlines

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Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

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