About Hainan Airlines

Hainan Airlines, established in the early 1990s, is based in Haikou, Hainan, and has developed significantly over the decades to become China's largest private airline and a proud flag carrier of its province. The airline began as a small regional player and quickly expanded its horizon to international domains. Growth was fueled by both the economic boom in China and the increasing need for air transport for both passengers and cargo. Over the years, the expansion of its route network and strategic partnerships with other global carriers has solidified its presence on the international stage, allowing it to service countless passengers across continents with a particular focus on connecting China to the rest of the world. The fleet of Hainan Airlines is modern and diverse, catering to a wide range of passenger demands and operational needs. The airline has continuously renewed and expanded its fleet to maintain a competitive edge, focusing on fuel efficiency and passenger comfort. This approach not only enhances the flying experience but also emphasizes the airline's commitment to environmental sustainability. The company fully embraces innovation in its service provision, integrating the latest in aviation technology and in-flight amenities to ensure a pleasurable and seamless travel experience for its customers. In terms of services, Hainan Airlines is recognized for its premium customer service, which is reflected in its numerous accolades. The airline offers different travel classes, each tailored to provide comfort and convenience. The focus on service quality extends beyond in-flight amenities to include ground services and customer support, enhancing the overall travel experience from booking to landing. Hainan Airlines also engages in community and international service projects, showcasing its commitment to social responsibility and global citizenship. This holistic approach to business has not only endeared it to travelers but also positioned it as a leader in the airline industry, recognized both in China and globally.

Overall Value for Money

3.3

From 15 reviews

Seat and Cabin Space

3.2

From 15 reviews

Customer Service

3.5

From 14 reviews

In Flight Entertainment

2.5

From 15 reviews

Baggage Handling

3.3

From 3 reviews

Check-in Process

2.7

From 3 reviews

Meals and Beverages

3.2

From 14 reviews

Recommend Airline

46.2%

From 13 reviews

Latest Passenger Reviews for Hainan Airlines

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David Schlosser
David SchlosserJul 31, 2025
Hainan Airlines

Hainan Airway's reputation for fantastic service is well deserved, though its coordination with partners is at times poorly executed. Highlights: - Flight attendants are personable, engaging, linguistically talented, and extremely service oriented, especially in business class. They are always available, eager to please, and quick to smile. Bathrooms are kept spotlessly clean, being touched up between each use on my Brussels to Beijing flight. Special accolades to Momoka on the 22 May 2025 HU 0492 BRU-PEK flight, who really went above and beyond to ensure the perfect cabin experience to the passengers in her zone. The cabin manager, Zhi Jianru expertly manged the flight that day, making it a real pleasure for passengers. - Pilots are communicative, frequently sharing updates and conditions. - The aircraft are well maintained, the food delicious, and the whole on-board experience feels very professionally managed. Opportunities: - Coordination with partners: the feeder airline on my London to Brussels flight was Brussels Airlines, and they refused to let me board, saying Hainan needed them to verify my credit card and passport. I handed both to the Brussels representatives in London, who had no idea what to do next and refused to call Hainan Airlines. For 2.5 hours, I stood at the counter, calling Hainan, trying to get the Brussels reps to speak to them, and made no progress. Each Hainan representative advised that there were no issues with my tickets, but the Brussels staff would not proceed. Finally I found a manager, who allowed me to check in and catch the aircraft, almost missing the flight. - Politics: Hainan crew are required to wear pins indicating their political party affiliation, which unfortunately brings politics into an otherwise lovely travel experience. Much of the on board entertainment includes political programming. I would definitely fly Hainan again, but would avoid any itineraries that require coordination with partners, especially Brussels Airlines.

7 / 10

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