Corendon Airlines

Corendon at Heraklion: our checked bag was sent away despite a promise to hold it, so we could no longer redistribute weight and had to pay €40. App/website repeatedly failed, and boarding passes showed “Unable to Board”. Never again.

My husband and I have just had the misfortune to fly with this airline. I have never been on such an awful flight ever! We were rammed in like sardines, my husband who is average height just about had his knees under his chin. The seats were narrow so you became well acquainted with your neighbour. The aircraft was too hot and air conditioning inadequate. Menus of the food they were selling were not available so the in-flight service took forever which inconvenienced anyone wanting to use one of the two toilets aboard. I have never known so many children on a flight given it was not school holidays, most of who screamed and cried for all four and half hours. The adults no better as they too seemed to have no volume control either. The staff made no effort to ask parents to control their children or to assist with suggestions of how distract them or ease their distress. I have flown with football fans after a long delay at Heathrow and that was far less noisy. We thought the flight out was maybe just bad luck, however the return flight was just as awful.

Over 8 months since Corendon lost my suitcase and I'm still waiting for a resolution. I accepted their offer of payment 12 weeks ago and they stated it would be received in 8-10 weeks. Still no sign of payment and their customer services are not interested in helping. A quick search on Twitter shows I'm not the only one currently in this position with numerous people complaining of similar issues in receiving the compensation they are legally entitled to. They seem to be trying to increase their offering from UK airports this year but can't even resolve their issues from last year. Regardless of how they cheap they may be it's not worth risking flying with them. If you do encounter problems and need to contact them (which it seems many have) you will be left frustrated and most likely out of pocket