About Arik Air

Arik Air is a Nigerian airline that has established itself as a key player in West Africa's aviation industry. Since its inception, the airline has focused on connecting Nigeria to various parts of the world, enhancing both local and international travel for its passengers. The airline began operations with the vision to improve air travel in Nigeria and to expand into other markets within Africa and beyond, aiming to provide efficient services with a touch of Nigerian hospitality. Over the years, Arik Air has become renowned for its commitment to safety, reliability, and customer service, building a strong reputation within the regional aviation sector. The fleet of Arik Air consists of a diverse range of aircraft suited for both short-haul and long-haul flights, enabling it to operate a versatile route network. This variety allows the airline to efficiently manage its operations across various types of air travel demands, catering to both business and leisure travelers. By maintaining a fleet that meets high safety and comfort standards, Arik Air ensures that passengers have a pleasant flying experience, which has helped it to foster loyalty among its customer base. The airline's focus on keeping its fleet updated and well-maintained reflects its commitment to operational excellence and customer satisfaction. Arik Air offers a broad spectrum of services, which include domestic, regional, and international flights, thus connecting major cities within Nigeria as well as linking Nigeria with other countries in Africa, and a few other continents. The airline's services are designed to provide convenience and comfort to its passengers, including prioritized check-in procedures for business class travelers and additional amenities during flights. Arik Air also emphasizes the importance of customer service, with training for its staff to ensure that all passengers have a positive experience from the moment they book their tickets to when they complete their travel. These efforts are central to Arik Air's business strategy, aimed at enhancing the overall travel experience and ensuring the airline remains competitive in the aviation industry.

Overall Value for Money

2.3

From 18 reviews

Seat and Cabin Space

2.8

From 17 reviews

Customer Service

2.6

From 18 reviews

In Flight Entertainment

2.1

From 14 reviews

Meals and Beverages

2.5

From 17 reviews

Recommend Airline

22.2%

From 18 reviews

Latest Passenger Reviews for Arik Air

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Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

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