Alliance

I flew from the USA into Ho Chi Minh City. Check in was a breeze. Baggage was there when I landed. No issues whatsoever.

Avoid these sheisters! A 4 day Christmas break to KRK from Exeter via AMS ruined by cancelled flights and lost bags in both directions and appalling, chaotic customer care (joke!) at AMS.£600 spent on alternate flights home - KLM refusing point blank to compensate us. Disgusted!

I hereby would like to compliment check in associate 陈逸轩for her excellent service at Tianhe International Airport. I was given wrong passport number on my ticketing at trip.com. She gave me hot line to call but not reply. She act tactful and proactively to amend my particular lucky it successful. She noticed my mom with a rollator and she guide us to proceed to the care counter for preparing necessary requirements. The whole process only took 10 minutes to complete. Bravo Ms Chen. I would like to compliment MU2566 and FM861 cabin crew for their gracious, warm and efficient service.