About Air Greenland

Air Greenland is the flag carrier airline of Greenland, prominently recognized for its pivotal role in connecting the vast and remote areas of the island with the rest of the world. Established with the goal of boosting communication and travel facilities within Greenland and between Greenland and Europe, the airline has played a critical role in the social and economic development of the region. It initially focused on domestic services but gradually expanded to include international flights, thereby enhancing Greenland's connectivity with major cities in Europe. The airline not only serves as a lifeline for local communities, many of which remain isolated during harsh weather conditions but also supports tourism, which is a vital part of Greenland’s economy. The airline operates a diverse fleet of aircraft, tailored to meet the unique demands of flying in harsh Arctic conditions and managing short runways at many of its destinations. The fleet is well-suited for a range of operations from long-haul international flights to short domestic hops and even challenging airfields that require specially equipped aircraft. This adaptation allows it to offer a network of flights that promotes both passenger and cargo services across its routes. The specialization of its fleet stresses the airline's commitment to safety and reliability, prioritizing these alongside customer satisfaction and operational efficiency. Air Greenland is known for its comprehensive service offerings that cater to both conventional and special needs. On the conventional front, the airline provides options ranging from economy to more exclusive classes, ensuring a variety of service levels tailored to different budgets and preferences. It is particularly noted for its emphasis on customer service, delivering an experience that reflects Greenlandic hospitality and culture. Additionally, Air Greenland includes services aimed at supporting the local community and businesses by facilitating cargo transport that is critical for the supply chains in the area. The airline’s dedication to its customers and its role in the economic and social structure of Greenland make it an indispensable part of the region’s infrastructure.

Latest Passenger Reviews for Air Greenland

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Hilda Saldana
Hilda SaldanaNov 30, 2025
KLM

From Unprofessional to Unlawful – A Shocking Airline Experience My husband and I were flying from Cape Town to Berlin with a connecting flight in Amsterdam. We arrived at Amsterdam with plenty of time and sat at the gate indicated on the screens. The screen only showed a delay—there were no announcements over the speakers and no information from staff. Suddenly, we received a text message informing us of a gate change. We immediately went to the new gate and arrived just five minutes after the message, only to be told we could not board because we were “too late.” However, two passengers who arrived after us were allowed to board without issues. How is that acceptable? We were checked in, had boarding passes in hand, and were present at the airport the entire time. Based on what we witnessed, it appears our seats were given away to other passengers. To make matters worse, the three women at the gate behaved incredibly unprofessionally—they were dismissive, rude, and even laughed in our faces as we explained that our minor children were at home alone in Berlin, waiting for us to return. We asked for their names and they refused to provide them. We received no support. The complaints desk simply rebooked us for the next morning. As a result, we are now spending the night in the airport—exhausted, distressed, and extremely worried about our children at home. This experience was not only deeply unprofessional, but it raises serious concerns about fairness and compliance with passenger rights. How can it be legal for a company be allowed to operate this way? They sell you something and then do not deliver. And then there is no accountability, communication or owing up to a mistake. Deceitful company. I would be ashamed to work there.

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