Air Serbia review by Michel Angelo

I flew with Air Serbia from Istanbul to Paris via Belgrade on 19 September 2025 in first class. The connecting flight from Belgrade to Paris was severely delayed, causing me to arrive almost 24 hours late. Despite paying for first-class, I was forced to stay overnight in a poor economy-class hotel, which is completely unacceptable. According to EU Regulation 261/2004, I am legally entitled to compensation for this delay. I submitted a claim through AirHelp and then directly to Air Serbia, yet the airline rejected my claim, ignoring the legal timeframe and my clear entitlement. AirHelp is now pursuing legal action on my behalf. This experience was extremely disappointing. The combination of severe delay, downgraded hotel accommodation, first-class service not delivered, and refusal to honor my compensation claim makes this airline unreliable, even for premium passengers. I strongly advise future travelers to be aware that Air Serbia may deny legitimate claims, and the first-class experience may not meet expectations.