
Air Serbia
About Air Serbia
Passenger ratings
Overall Value for Money
3.1
From 81 reviews
Seat and Cabin Space
3.1
From 81 reviews
Customer Service
3.4
From 82 reviews
In Flight Entertainment
2.7
From 56 reviews
Baggage Handling
2.1
From 16 reviews
Check-in Process
2.1
From 15 reviews
Meals and Beverages
3.4
From 80 reviews
Recommend Airline
52.5%
From 80 reviews
Latest reviews
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I flew with Air Serbia from Istanbul to Paris via Belgrade on 19 September 2025 in first class. The connecting flight from Belgrade to Paris was severely delayed, causing me to arrive almost 24 hours late. Despite paying for first-class, I was forced to stay overnight in a poor economy-class hotel, which is completely unacceptable. According to EU Regulation 261/2004, I am legally entitled to compensation for this delay. I submitted a claim through AirHelp and then directly to Air Serbia, yet the airline rejected my claim, ignoring the legal timeframe and my clear entitlement. AirHelp is now pursuing legal action on my behalf. This experience was extremely disappointing. The combination of severe delay, downgraded hotel accommodation, first-class service not delivered, and refusal to honor my compensation claim makes this airline unreliable, even for premium passengers. I strongly advise future travelers to be aware that Air Serbia may deny legitimate claims, and the first-class experience may not meet expectations.
4 / 10

Overall good but personally it's a bit expensive
8 / 10

They lost my luggage and didn't take responsibility. After 3 months of delaying on their part, and 4-5 inquiries by me after formal complaint, they suddenly claimed this was Tarom Airlines responsibility,as they flew the last leg under Air Serbia. I had made a formal complaint via Tarom, who forwarded it to the responsible party-Air Serbia. Some person at Air Serbia is now lying and saying, after 3 months of correspondence and dealy, that they do not care to do anything and that I should start from square one and contact Tarom- again.
2 / 10