They lost my luggage and didn't take responsibility. After 3 months of delaying on their part, and 4-5 inquiries by me after formal complaint, they suddenly claimed this was Tarom Airlines responsibility,as they flew the last leg under Air Serbia. I had made a formal complaint via Tarom, who forwarded it to the responsible party-Air Serbia. Some person at Air Serbia is now lying and saying, after 3 months of correspondence and dealy, that they do not care to do anything and that I should start from square one and contact Tarom- again.
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Air Serbia
Overall Value for Money
1
Seat and Cabin Space
2
Customer Service
1
In Flight Entertainment
1
Baggage Handling
1
Check-in Process
3
Meals and Beverages
2