KLM review by Brian Little

Booked business class from Amsterdam as a treat for my wife and myself on a bucket list trip to Canada Our return flight was cancelled and rescheduled for two days later. We incurred £880 for additional nights in our hotel plus meals, refreshments and taxis. On returning home I filled out the online claim form and attached all the receipts. Heard nothing for weeks. Called KLM customer services who “could only apologise” as they were very busy. After 12 weeks we eventually received our reimbursement. Very poor service and communication from KLM we wouldn’t use them again.