AnadoluJet review by Motasim Amin

I arrived at the check-in counter two hours before departure with a confirmed premium reservation and pre-selected seats for my family of five. To my surprise, the staff informed me that I could not board because I hadn’t completed online check-in—despite no prior notice or policy stating this was mandatory.Initially, they refused to accommodate us, but after I raised the issue assertively, another employee stepped in and allowed us to board. However, we were issued boarding passes without assigned seats, and once onboard, we were scattered across the cabin. It became clear that our original seats had been reassigned to other passengers.This was my first time experiencing such disorganization and misinformation from an airline. I was especially disappointed that a staff member falsely claimed online check-in was required, when in reality, the flight had been overbooked. The lack of transparency and disregard for our confirmed booking was unacceptable.