Wizz review by Marius Draganescu

I did not fly with Wizz air recently, but I booked 2 tickets. This review is about their customer service. After booking a couple tickets, I saw a message “flight overpaid, in order to get refunded, contact customer service”. Okay. Several hours later - not quite okay. First attempt - 30 in line. Tried to stick to it - got disconnected 3 times. Then, a lot of time later (but that as my own fault, not following close), by this time it was very early morning in Europe, I was no 11 in the queue. Followed closely. Got connected to an agent. Once you’re connected to an agent and they are looking into it, you won’t get disconnected, right? Wrong! (see attached pictures). Ok start over. No 7 in the queue. Got connected to an agent. Please don’t disconnect me again! First reply from agent: “Amende d”. My reply: ? (Meaning, Ok, what do you mean by amended, I’m supposed to get a refund?). Agent reply: ? Again, me thinking what does that mean, I reply “what do you mean by "amended". Agent reply: definition of “amended” 😂. Like a slap in the face! Me, again: so I assume you mean I got a refund. Heck, no. 😂😂😂. Please see attached screen prints. I wish I took more. STAY AWAY FROM WIZZ AIR. thanks. P.S. I was not able to upload any of my screenshots here. Please see my review on google maps or tripadvisor. Thanks.