Scoot review by Dylan 2017-01-13

Purchased a more expensive ticket for their 'scoot in silence' seats which promises an adult-only zone which is silent so you can sleep. However my and my wife's seat was directly next to the toilet, and consequently the queue, the flush and the banging door. It was actually the noisiest flight I've ever had. I complained and was told there was nothing they could do. I've also added up the money I save by the cheaper ticket, and with all the other hidden charges it would have been cheaper to fly with a better airline. Yes, they are a budget airline, but there are some things which shouldn't cost money, such as good service. When our plane was boarding, the staff were just talking to each other and a huge amount of people were confused and not even sure what was happening. The food is also terrible - we paid for two teas (yes you have to pay even for tea), and they bought two foam cups and handed us two tea bags. We asked for milk, and got a strange look, and eventually someone came back with powdered milk sachets. DO NOT USE.