Cabin Staff are friendly, checkin staff not so much. Budget Airline with cramped and badly designed terminals (especially the new Melbourne one), pretty poor service and cramped cattle class seating They don't update flight statuses at the gate or in the terminal, not sure if its because the staff are too busy, or they are just used to being late and think if its less than 30 mins it does not matter to passengers?
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Jetstar
Overall Value for Money
2
Seat and Cabin Space
2
Customer Service
3
In Flight Entertainment
1
Baggage Handling
3
Check-in Process
2
Meals and Beverages
2
Recommend Airline