Scoot review by Sharon 2017-01-19

Flew home from Hong Kong via Singapore - arrived 2 in the morning and sought out the Scoot desk to purchase a 'scoot on' so that my checked bag would not have to be collected by me but would be forwarded on to Melbourne per my next flight. They advertise $20 for this service but charged me $40. Arrived in Melbourne and no bag. I was flying out the following day - still no bag. The contact number they gave me is often 'unattended' so calling to catch up and get an update is difficult. No offer of compensation and uncomfortable stay in Melbourne with no toiletries or clean clothes. Three days later they say they have found my bag - spoke to a contact person and asked that they forward to Devonport airport and have it couriered to my home per the address on the tag. They leave a message on my phone saying they are sending the bag to Hobart - 10 hour round trip drive from my home and the furthest airport they could select in Tasmania - and that they would not be couriering it to me and that it was my problem to collect it. Left two messages regarding this to try and stop them sending it to Hobart - no response.Staff rude and unhelpful. Food crap. No entertainment. EDITORS COMMENT: The fly through bag option is cheaper is you pre-purchase it online at the time of booking. There is in flight entertainment but you need to bring your own personal device and pay a fee in most cases which is to be expected on a low cost carrier. The bag really should have been couriered to your house and we are not sure why it was not.