Philippine Airlines review by Tracy 2017-01-27

We travelled with Philippine Air on January 2017 from Busuanga Airport to Manila. While doing our check in and bag drop we were disappointed to discover that we were asked to pay extra for anything over 10kg in luggage per person. This was shocking to us because when we initially booked these flights online (May 24 2016 Budget economy ticket - PHP 3545 per person) we called back and spoke to someone and they reassured us that if we paid an upgrade fee to a Regular Economy ticket (an extra PHP 448 per person) we could have 20kg per person. Naturally we took this offer up and made sure that we brought all the paperwork with us to the airport for the check in. Unfortunately, the staff at the airport told us that it was a mistake and that no one is allowed extra baggage unless paying the fee on the spot at the airport. Despite it being the fault of your customer service operator back in May, we were told that we had to to pay a very high PHP 3000 for the extra luggage! Again we were shocked and disappointed that even though it was PHP Air's fault, we were still being asked to pay extra. We were able to get our bags back down to 20kgs total, but we were taking a lot of bags on board!!!