Jetstar review by Sarah

My flight was cancelled and I was rebooked for about 24 hours later. Hotel was covered. Food voucher was $30 for a 24 hour period (not enough). Our old flight was direct, however the new flight went through a domestic airport. This destroyed out duty free plans. We had to purchase duty free and then travel with it through the domestic airport. This caused our hand luggage to go over minimal limit (which wouldn't have been a problem on our original flight as we would have purchased it at the arrival international airport on arrival) My main concern is the wasted 24 hours of my life and that they wanted to charge me. I thought this wouldn't be an issue due to the changes. On top of that I told the check-in lady how I was unhappy and that I would be giving jetstar a bad review and she gave me smart arse comments such as 'at least you don't have cancer, then you would actually have something to worry about' and 'you try working here earning $23 an hour and and listening to customers problems' and 'this is a budget airline, what do you expect' I don't want to stress out the check-in lady but I am out of pocket 24 hours of my life and plans destroyed All that, over 2 kg over in hand luggage. Sort it Jetstar!