Qantas review by James

I had booked a Business class seat return to Johannesburg on QF 63 and QF 64. On the return leg 8 passengers were bumped down to Economy from Business because the 747 was not configured to accommodate the bookings. What sort of management is this. The economy was crammed full with 3 cabin staff (not 4) in each cabin section - part of the cost cutting, no drink service because the departure was 2 hrs late and an alfoil clad dish with a bread roll on top dropped in front of you for dinner. How can they treat customers in this way particularly those who save for the big trip and are not prepared to challenge this behaviour? This was my last Qantas flight. Do yourself a favour, there are far better airlines out of Australia if you want a pleasant trip. Give these cost cutters a miss. Appalling experience.