British Airways review by Paulina 2016-10-05

Over four hour delay which was entirely British Airway's fault and down to engineers being called out and paperwork taking a long time to be signed off. Long distance flight to Qatar. I have written over eight communications to British Airways Customer Service to claim compensation. It has been almost two months and not a single communication has been acknowledged- whether by online form, email or hard copy letter posted by recorded delivery. Waiting over half an hour on the phone to speak with Customer Relations. This is incredibly poor customer service. I'll be avoiding BA going forwards. - very negative experience.