Virgin Australia review by HELEN 2014-07-19

I flew Perth to Sydney on an Airbus 330 800 with BYO entertainment. I flew on the illfated VA564 which (arrived late from Adelaide due to the weather, left late and lasted 2 hours and returned to Perth. As usual a schimozzle at the airport when we were finally handed a piece of paper with the number to call (supposedly in OZ) early the next day. Those from o/s. interstate and from the country were given accommodation. The number of course was in the Philippines and the call centre lady knew nothing of the rejigged flight and had to ask colleagues. Despite what was said on Tuesday night (that the flight would leave before midday) the flight was scheduled for 1.00pm The next day was on VA 9506. The gate for the new flight was cramped and the flight left late. Only 1 person in business class (who had 2 toilets for his disposal whilst the rest of the plane shared 2 at the back) and so the steward then gave the first 8 rows good service in a cheerful manner. Virgin still do not cater for people who are medically diagnosed with coeliac disease despite the promise 3 years ago that they were going to change. So their complimentary meal service is non existent for me. I had downloaded the Virgin app and it opened successfully but when I clicked on the movie I wanted to watch it died and stayed dead for an hour. I then opened it and could only watch the map. Riveting in flight entertainment from Perth to Sydney. We returned on QANTAS and had a great flight. Efficient check-in, helpful staff; gluten free meal, movies and the plane left and arrived on time.