Malaysia Airlines review by Al

Hi Reservation, I am a Qantas Silver member and my membership number is 0493163. My membership is classified as Silver and as Ruby. According to the OneWorld website, this equals to Ruby status. Furthermore, the OneWorld website qualifies the privileges as per the following Link. When I tried to book my seats, the system requested that I pay $100s for my seat pre-allocation which should not happen for a Silver/Ruby Status. I called your call centre and was told to write an email. Please let me know what the problem is? Are you a OneWorld carrier or NOT? I selected to fly MH only because of the OneWorld membership. Here is the response from Malaysian Airlines: “Please be advised that access to preferred or pre-reserved seating is in accordance with MH’s policy NOT the oneworld. X go to MH and Qantas side. Please refer actical 29 for more details. Based on above if you required the seat in advance it will be a charges base on the airlines term and condition. X contact our call center to booking and purchase the requested seat. Thank you for choosing Malaysia Airlines. Warm Regards, Muhammad Nabil | Global Customer Contact Centre