VietJet Air review by Glenn 2017-02-02

On a flight with Vietjet from Bangkok to Chiang Mai last month I was forced to pay 2.5 times the original fare I paid for my daughter because we included the middle name on her booking form. The booking form asked to include LAST NAME , MIDDLE NAME and GIVEN NAME of any person travelling on the ticket. It did not ask for the names as they appear on the passport. My daughter's middle name does not appear on her passport. But because it asked for her middle name in this form I included it. Because of this they made me pay, in cash, more than the double flight cost to remove her middle name and get on the flight. This is just ridiculous and makes me very angry. She was identified through her passport but would not allow her on the flight because of her middle name. Where is the common sense and any sense of reason or fairness in this? Clearly just a blatant attempt to procure money from customers. And in cash too! I would love to pursue this matter further but already they are denying my claims through their customer service department. Suggestions anyone?