American Airlines review by Michelle 2015-12-21

I have flown many times in my life on various airlines and have never experienced as much frustration as I did today with American. Just as the line to board coach was dying down, I joined the end of the line. The woman who was boarding suddenly disappeared along with the counter employees into a restricted access area. We, the remaining passengers looked at each other confused and waited for acknowledgment. We were ignored for a solid 5 min as she shuffled through the stack of boarding passes when a few of us decided to approach her to ask what was happening. She said, "the plane is gone." When we tried to talk to her she yelled at us saying, "I am in charge of this flight and no one else is getting on!" Long story short, she had filled our confirmed seats with standby passengers and we saw in her mannerisms she knew of her mistake. Instead of admitting it or trying to help, we were punted off to different custor service reps, none of which showed any sympathy. Long story short, our flight plans are now delayed by about 10 hours and I had to PAY another $500 to get myself out of this mess. Very poor customer service. I will spare the details, but I will never fly American again.