American Airlines review by Tu-Mai 2015-11-04

They left me a voicemail to let me know that the first segment of my 2-segment flight got cancelled and to call them so they could reschedule me on another flight. I call AA and explain the situation, and this useless girl is telling me that they can't do anything for me... Why did THEY call me and tell me that THEY would put me on another flight then?? I got another voicemail from them the next day saying the same thing, so I called back and managed to get on another flight. Comes the day of the flight, I am at the airport 2 hours early, and my tickets haven't been ticketed! Spent a whole hour on the phone with a representative to fix the whole thing, and by that time, I received another call from AA to tell me that the 2nd segment of my flight has been cancelled! The rep on the phone finally manages to find a 3-segment flight to my destination and off I go, running for my life to make the initial segment of my flight. Flights from each segment were late, so I had to run for it between every flight. Thanks for the terrible quality, poor service and added stress, AA! This is the second time they mess up my flights, I am NEVER flying American Airlines again. EDITORS COMMENT: How frustrating for you and messy. These sort of things can happen but it sounds like you got unlucky on every flight unfortunately.