American Airlines review by Christy 2015-01-26

STRING OF LIES SNOWBALLS - Our Flight was supposed to be non-stop from Miami to LA. Plane developed a problem as we sat waiting to leave the terminal. It took 2 hours to determine it was not fixable. We were compensated with headsets and two granola bars while we waited for the news that American Airlines was trying to find another plane. No plane was available so we deplaned and waited another hour in the terminal for the decision to fly to Phoenix where we could refuel, on the same plane, and go on to LA. By now the flight is 4 hours late leaving. Arriving in Phoenix the captain said, "Good news is we are in Phoenix, the bad news is the crew has to stand down due to FAA regulations." Another delay - All the passengers were shuttled around to other flights. It's late, we are all exhausted and had been lead along by a string of lies. We missed our connecting flight by 6 hours and had to stay in LA. Two granola bars and a pair of headsets. Pathetic!!! One lie lead to another creating distress for the passengers and the consequent employees that had to deal with the avalanche that resulted from a full-flight of unhappy flyers. It was a nightmare. I will never fly American again.