What is the point of us purchasing premium flex seating only to be asked by Air Asia staff to pay nearly $250USD just to change our flight for a later departure on the same day from HCMC? Literally none. Now we are in KL with nearly 9 hours to kill before our flight to Australia and we are not allowed to use the 'premium red' lounge for more than 3 hours.
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AirAsia X
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
3
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline