Passenger Review

AirAsia X review by Jay 2017-05-19

4 / 10

18 May, 2017 by ar

First Class

What is the point of us purchasing premium flex seating only to be asked by Air Asia staff to pay nearly $250USD just to change our flight for a later departure on the same day from HCMC? Literally none. Now we are in KL with nearly 9 hours to kill before our flight to Australia and we are not allowed to use the 'premium red' lounge for more than 3 hours.

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AirAsia X

AirAsia X

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline