AirAsia Thailand review by David 2015-12-21

This airline has pretty bad customer service. I checked in on line and entered my bags and weight. The website told me how much it would cost. I printed my boarding passes and went to the airport. The website never asked me to pay for the bags. At the check in counter they told me I did not properly add my bags and charged me 3 X the website quote. Nobody would listen or care. I was so frustrated paying over $100 for two bags when it would have been $36 for locals who know how to navigate the subpar checkin process on web. Then I get on plane and they won't give me a drink of anything on the flight because I didn't know you must pre purchase food and sodas before you take off. Only locals with the app were getting served. It took me an hour of reading to realize you have to pre pay for a soda in order to get one. I will avoid this airline if possible.