Qantas review by Andrea 2017-06-07

Have been on the phone for an hour trying to ask a question about booking a particular flight. Every time I have called Qantas for any question including for frequent flyer membership the phone wait is a minimum of 1 hour. What kind of unfriendly, pathetic customer service is this? Obviously trying to force people online to cut costs, but sometimes you just have to ask a question that cannot be resolved online. Truly contemptuous of potential customers and members. My family travelled last month to New York. Return flight was cancelled then re- routed to Sydney. Lost a full day of work and paid for seat selection at $140 per person. Still on hold BTW - Qantas apologising for the delay as if it something new!