Virgin Australia review by Leanne 2016-12-23

Booked and paid for return tickets Darwin to Akld. Paid for 'the works' upgrade because it was going to be a long night with stop over in Melbourne so wanted to be comfortable and have a meal on plane without having to eat the junk food as dinner. Boarded and it was announced complimentary refreshments including food and beverages would commence. Were given snack foods and the usual drinks. Everyone was given these. Little while went by and I asked if a meal would be served as I paid for 'the works'. No! was the answer and an attitude of 'as if'. The snack was the meal which everyone got. So everyone must have upgraded to 'the works' on this flight. I have 3 more virgin flights these holidays and i am not looking to any of them. Wish I had booked with another airline and paid economy prices. Also the trip was over 4 hours. I downloaded the inflight app to have some entertainment. Wasnt on this plane!? Why not? Big disappointment indeed :-(