Passenger Review
Thai Airways International review by J 2017-07-27
7 / 10
26 July, 2017 by ar
My husband & I flew Thai with our 18 month old son (no seat) return from Melb-Oslo in June 2017. In all they were OK, nothing extraordinary but nothing terrible either. They do insist it's safer to hold your child than use an infant seatbelt, which seems strange & at odds with other airlines. When booking we requested more room since we were travelling with a toddler on our laps, & thankfully were given a bulkhead row. They also offered to hold the 3rd seat free if space permitted. This sounded too good to be true & was, as on 3 of the 4 legs the seat was filled. This was a bit disappointing as they seemed to just give the seat away willy-nilly to anyone who asked for it without any reason (anyone who has travelled with a toddler knows it's truly justified!). There was also a very loud passenger sitting elsewhere who several times came and stood in the isle to talk to a passenger behind us. He was intoxicated, very loud & disruptive, ultimately waking me and my baby (and the 20 or so surrounding passengers). Whilst not directly Thai Airway's responsibility, is was a right old pain since it's hard enough to get a baby to sleep on a plane, let alone sleep yourself.
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Thai Airways
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline