Very bad experience regarding to punctuality. A week before the flight we got an email which told the flight would be rescheduled to depart 30 minutes after the original time. That was fine. However, in the Morning of the departure we received a new email and now the flight was rescheduled 3 hours more later. Eventually, the flight departed 50 minutes late from this: So 4 hours 20 minutes after the original time. There were also huge problems at the Ho Chi Minh City airport regarding to the departure gate. The gate changed 20 minutes before departure time and nobody from the staff knew the new gate. Would probably never take their flight again if there are other options.
3
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VietJet Air
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline