TAP Portugal review by Iago

The worst airline company, they offer a terrible service. I will never fly with them and I will never recommend this company. Any other airline is much better, even the low cost airlines. This is what happened: in summer 2018 I bought both ways tickets for Christmas from Hamburg to Vigo (Spain) flying through Lisbon. Two months later I realized that the flight from Lisbon to Vigo was cancelled, as this flight only operates during summer (although they offered it for winter in their website) therefore I cannot flight to Vigo. They weren't able to send me any email, I just realized because in checked my flight in their website. Then I decided to cancel the flight, as the option offered to me didn't suit me well (more than 12 hours travelling). The 23th October I did a request for a refund, in the website is stated that they will give the money back in seven days but I didn't receive yet any transfer in my bank account. I have been checking in the website the status of my request for a month and they always said that the case it's been studied. Suddenly at the beginning of December that changes and they said that the refund has been done but that isn't true, as today I still don't have my money back. I did then a reclamation asking to which bank account the transferred the money, but after a week I still do not have any answer to that. I have called them several times but I have never received any solution to my problem, they just say me that I have to talk with a different department. Every time I call them it costs money a the call center is placed in Portugal and they take their time to answer the calls. To sum up, Portugal Airlines is a terrible company with an awfull customer service. Any other company is much more reliable, even the low cost ones.