Iberia and Iberia Express review by Corky 2016-11-14

Flight Granada-Madrid Casablanca, 16/10/16 Rating: wouldn't fly Iberia again if they were the last flight out of a nuclear holocaust Computer system: down and had been "since last night" Checkin: we were ever hopeful that they could nail the basics. We were disappointed at every turn Seat: Our computer system is down, so "SIT ANYWHERE YOU LIKE"! What kind of a third rate service is this? Anyone familiar with IATA or civil aviation niceties? Luggage handling: we were without luggage for over two weeks, say no more Customer service: simply awful. Call centre info wrong, Iberia staff not at airport when we were told they would be, they did NOTHING to assist us or our travel agent Inflight service: "casual" would be one description, uncaring would be an alternative Food & beverage: they ran out of what I wanted before they got to me.... I was halfway down the plane, so clearly they had undercatered Entertainment: me drafting up my letter of complaint Value for money: don't care how much or how little the flight cost, we paid dearly for flying with Iberia in so many ways