Swiss International Air Lines review by Myriah 2016-04-04

Those with kids, especially little ones do NOT fly swissair. After our experience on Lufthansa going so well we expected a similar experience and we could not have been more wrong! The staff was unbelievably rude and unhelpful. Even trying to reserve seats before our flight was a nightmare! We never ended up being able to because no matter what time of day we called we were left on hold or hung up on and they refused to help me when I emailed. There was only one couple sitting at the bassinet seats who even had a child and we were stuck holding our daughter in our lap for almost 9 hours which would have been perfectly fine with us if the staff had even resembled helpful. It took us, zero exaggeration, two hours for them to get us a cup of ice, no matter how many times we asked, one lady who my husband asked who we found out later worked in first class literally walked by my husband and flicked her hand at him like she was shooing him away and didn't say a word. Every interaction we had with them was rude and unhelpful I don't even have enough characters to describe it all. I was on the verge of tears as we left. Then they lost my husbands luggage. DONT FLY SWISS!