KLM review by Beth

As an airline, KLM does a nice job. However they totally give lip service to a stated policy for extra seats. On my recent trip to Scotland, I purchased an extra seat round trip to accommodate my size, so that i would not inconvenience anyone sitting next to me. On KLM's website, they state they will refund the cost of the extra seat should the flight[s] not be sold out. On all 4 legs of my journey, there were open seats. Upon return home, I submitted my request [with supporting documentation] for reimbursement. A month later, and my request has been met with stonewalling and silence. I am not wealthy, and it took a long time to save for that ticket. I resent the fact that they don't stand behind their stated policies, and want to warn anyone else thinking they are an upstanding business to think twice.