WestJet review by Sarah 2017-07-25

I've been flying with WestJet for years and been satisfied with their service. Recently, however, they have chosen to partner with AeroMexico and promote their flights on their site. However, AeroMexico’s standards and policies are nothing like WestJet’s. My husband is Mexican, and they refused to accept the documentation we received from the Embassy of Canada and didn’t allow my husband on the flight. They stranded us in Mexico City ” at 2 am ” WITH A BABY. As a result, what was supposed to be an overnight trip ended up being a three-day nightmare. We were forced to purchase last minute flights with a domestic airline to Cancun to catch a flight from WestJet that flew to Canada. WestJet's policies are up-to-date with Canada's policies and we had no issues flying into Vancouver, or with Immigration when we landed. After discussing this with WestJet’s Help Desk and contacting them through email, explaining the nightmare, they came back saying that my issue is with AeroMexico alone. They said it does not involve them in the least. You promote them on your site to your existing WestJet customers - yes WestJet; it does concern you.