Passenger Review

Scoot review by Marierose 2016-07-26

4 / 10

25 July, 2016 by ar

Premium Economy

I flew on scoot from gold coast to Singapore. I am disappointed that the seats are soooo uncomfortable. I in fact travelled on the extra legroom seats, still ended up with a back pain as the seat has very little padding and the handles are extremely cheap plastic. To make it worse some idiot deviced the buttons for lights and attendants on the handles. So people were constantly pressing them accidentally, so there is a light show and the attendant button being randomly pressed. I think even the flight attendants are irritated with this as they have to constantly come and tell people please cancel it as you accidentally pressed it. The most ridiculous thing is they don't even offer water free of charge! This is a 8.5 hour flight. Where are the human rights? Will they charge for air next? I think this should not be legally allowed. Even a cheap domestic flight where you pay under $50 sometimes gives water free of charge. A small 200 ml water is $4.00. What if someone is not carrying money and does not have a credit card? I think it is inhumane not to give water on a 8.5 hour flight. Will never travel again. It is definitely not value for money. EDITORS COMMENT: Whilst we don't agree with no free water, the fact is that they are a low cost carrier and therefore they can charge for these things- majority of low cost carriers do. There is a reason that you booked this flight over Singapore Airlines or Qantas, the cost. Full service airlines include everything but on a low cost carrier you do compromise in flight product for a cheaper fare. Scoot are actually one of the most comfortable low cost carriers as they use twin aisle aircraft rather than single.

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Scoot

Scoot

Overall Value for Money

2

Seat and Cabin Space

1

Customer Service

3

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline