Passenger Review

Air Transat review by jim

3 / 10

24 May, 2019 by jim fantuz

Economy Class

Booked October 2018 for flight in May 2019 from Calgary to Glasgow. Airline wanted extra fees to sit with my wife and additional fees for baggage. Online app was not functional and Baggage Fees icon did not work so we paid an additional $280 CDN for our bags (Calgary to Toronto, Toronto to Glasgow, and return). Attendant at airport in Calgary told us to go online when returning and save 20% on baggage fees but our confirmation # didn't work and we were unable to access online. Again, 7 months booking flight and they wanted extra fees for us to sit together on a flight with numerous empty seats..........a definite "cash grab". Food was inedible.........worst I've ever seen. Return flight ordered Pasta which was burnt (I mean absolutely black!) and was told no replacement available. Watched seat in front of me with "upgraded" service offered a small bag of chips or a chocolate bar........ha! So, original fee increased 25% so absolutely not worth the effort. Plane from Glasgow to Toronto......left side audio did not work and plane was from Wright Brother's hangar...........no leg room so must have been when people were shorter (1800's) due to malnutrition. Seriously uncomfortable.

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Air Transat

Air Transat

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

3

Meals and Beverages

1

Recommend Airline