Lufthansa review by Michael 2017-03-01

I flew on LH1980 from Muc to Cologne in Business Class today (March 1, 2017). While the return fare was more than 700€, the service proved mediocre at best. Although there was plenty of time for the flight attendants to conduct the service, they did not ask the passengers whether they would like to have a second coffee or juice with their breakfast. After one round of service, they preferred to hide in the galley and chat before cleaning up. Thereafter, they had breakfast themselves which they hopefully enjoyed. Even worse was the experience with the return flight. My meetings in the Cologne area finished early. As my fare was the second most expensive Business Class fare available on the LH website, I had hoped to be able to change my fight to an earlier one without any additional charge. However, when arriving at Cologne Airport, I got told that I would have to pay another 50€ although the Business Class on those earlier flights was half empty. This brought the total fare to more than 750€ for a round trip with 65 minutes flying time per leg which clearly is a rip-off (especially in light of the fact that the early flights were half empty).