Passenger Review

American Airlines review by Mike 2016-06-29

3 / 10

28 June, 2016 by ar

Economy Class

Last minute change in equipment meant we were seated apart and at random. Not in the "Main Cabin Extra" seats that were specifically picked for personal reasons. "Customer Service" agent was condescending an rude. She spoke so loudly that my partner overheard her (not on speaker) from the other side of the couch. He took the phone and asked at least 4 times to speak with a supervisor. Basically told we can pick from the 6 seats that were left. Keep in mind we purchased the tickets about 11 months prior to the trip. Early bird gets screwed with AA.

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

2

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline