Qantas review by Denis 2014-01-09

Qantas used to be one of the three best companies in the world- 20 years ago ! in terms of staff attention and politeness and in terms of general comfort and overall pleasure. I disagree with most of the laudatory comments that can be read here and there. i had the opportunity to fly from Sydney to Frankfort via Singapore last April and the experience was appalling. The plane was late by over an hour both out of Sydney and out of Singapore for electrical reasons ( and lack of air conditioning ); the plane was an old and worn-out Boeing 747, the seats were hard, old-fashioned and damaged, the food was poor ( with exactly the same meals on both flights ), the staff was distant and edgy. Because of the delays, i missed an Air France Paris-bound connection flight in Singapore and missed another Paris-bound connection in Frankfurt, although i dashed through the airport like mad ! I will avoid traveling Qantas from now on and have enthusiastically tested ANZ, a company which has managed to stay professional and still caters to passenger needs.