American Airlines review by Jeff

Recent flight to Philadelphia. Small plain run by American Eagle. My experience with AA in the past has been that if there are no problems they are nice, but... if you have a problem they are no help at all. Very poor customer service. My only complaint about this flight was this. I was flying with my son and both tickets were purchased under the same ID Number. On the flight up, the plane was full and we were given seats by each other. On the way back, the plane was less than half full. We were given seats in different parts of the plane and I had to spend $18 to pick the, yes open, seat next to my son. Just another scam move by this airline to get more money from you.