Passenger Review

American Airlines review by Delores 2017-04-02

4 / 10

01 April, 2017 by ar

Economy Class

American Airlines is terrible! Don't book with them no matter how cheap,the fare is. They cancel and delay flights on a whim. We had a family trip scheduled to Hawaii from Cleveland. They denied us our first class seats with no refund, they cancelled flights 2 hours before they were to take off, it was a nightmare. And they have absolutely no remorse, and they offer zero compensation! Fly Delta, it costs a little more, but it is worth it.

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline