British Airways review by Carsten 2015-10-06

Inbound flight to PHL via LHR in Coach and World Traveller Plus was quite ok. The hospitality and the kindness of the staff is widly spreading. One flight attendant hit me with his cabin scooter and did not even excused himself whereas another one was extremely kind in helping me with some issues at my seat. The outbound flight was quite bad. World Traveller Plus cabin was overbooked (which seems to be the reason for the trouble that I had with reserving seats - see below). Instead of just upgrading the people (business was only half full) they tried to find some people for using the next flight. Caused delay as no one wanted to use the next one (as this was the last flight out of PHL for that day). The experience on board was very good this time. Food is very good in World Traveller Plus. My biggest problem with BA is customer support: I had problems with getting a reservation of a seat. I tried to select a seat (no bassinet!) that was shown as free and get an error message. Two times I contacted the customer service hotline but there were not able to help and I got another information every single time. My complaint email was not answered till now (four weeks now).