Norwegian review by Laura 2015-09-09

Don't book this airline if it is just for the dreamliner! Received a text 2 days before our travel to say we will be flying an airbus by HiFly instead from JFK to Copenhagen (no rationale). We did have the option for a refund however 48 hours before all other flights are very expensive. I booked this flight and airline just because I could reserve an exit row seat for my husband who is 6'11" which was no longer his seat reservation. In addition the flight left 1.5 hrs late with essentially no updates from the staff. I also found it odd that the flight was operated by Hi Fly attendants not Norwegian. There was no in flight entertainment, the plane was uncomfortable and very warm (had to be 76-80 degrees), no air controls to adjust -made for a long night and tired next day. They did not weigh our carryon which I stressed about and was sure to stay under the weight limit. My experience for international travel seems very common, unfortunately I didn't read the reviews first . I would have to assume norwegian doesn't even own enough dreamliners for the flights they are booking.