China Eastern review by Suffanmeet 2016-10-22

My worst travel experience ever. I reached airport at 12 pm as my departure was scheduled at 1:30pm. I was informed my flight is delayed by 3 hours for which I waited patiently. However, when I went for Boarding. I was surprised with a further delay and this time it was 12 hours delay in my flight. I had a journey of 21 hours ahead of me. In addition to which the airlines pleasantly added 12 more horrifying hours at the airport as if 21 wasn't enough. When I requested for lounge access, I was conveniently refused as economy class passengers don't deserve lounge access and can crowd their lounge. Never flying China eastern again. So much for your customer service!