American Airlines review by Rob 2017-06-15

My wife and I traveled from Kauai to Sacramento with a connection in Phoenix. The flight crew was late arriving at the airport in Kauai and we were over 30 minutes late departing to Phoenix. We arrived 20 minutes late in Phoenix. Because of the delay, we missed our connection to Sacramento. They closed the door early just as we ran up to the gate. I complained to the American Airlines customer service representative. She told me it was my fault for the missed connection and that I should not have booked the flights so close together. I tried to explain that it was a prepackaged AA flight connection that my travel agent booked. She put us on the next flight 2 1/2 hours later. That flight was nearly full and we were not able to sit next to each other. Also, I had paid for premium seats that we were not able to sit. The customer service agent also refused to refund the extra I paid for the premium seats. To top things off, the new connection flight was 40 minutes late taking off and arriving in Sacramento. I was surprised at how little American Airlines cared about their customers. Apparently you can pay extra for a seat, get bumped from it, not sit in it, and not get your money bac