Passenger Review

Jetstar review by Daniel

3 / 10

20 December, 2017 by

Economy Class

Absolute biggest bunch of money grubbers. Word of warning, they will weigh your CARRY-ON at the gate. Doesn't matter if you have a regulation-size suitcase. I got pulled up for my bag being 1.5kg over the 7kg limit. They then weighed my satchel bag (man bag) and suitcase and insisted I pay the $60 fee to check-in my carry-on luggage. This would NEVER happen in America or Canada. They trust that as long as your carry-on is within acceptable dimensions, the weight isn't such a big deal. Otherwise they'd be charging the overweight and obese double the price to fly, although I'm sure Jetstar would if they could!! To make it worse, the young gate attendant was real smug about it all as well. She's clearly used to people aiming verbal abusive her way about these rip-off fees. I feel sorry for her, that her job has caused her to become so jaded to the plight of low-cost passengers. No one likes to have the stress of excess fees thrown their way while they're boarding a flight. On my faithful day, I made the mistake of checking in online, meaning my luggage wasn't weighed until the gate. Plus the Gate in Terminal 4 started boarding passengers as soon as the Gate opened. Meaning by the time you find out which gate you need to go to, and get to the gate, everyone's already boarding. So there's no time to swap shoes, put on extra clothes and all the other usual tricks to make the weight limit. The pressure is on to pay those grubs the $60, for the 5 min it takes someone to put your tiny bag on the plane. Stay away. By the time you include their absurd luggage prices, plus meal, drink & entertainment, you might as well fly Qantas!!!

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Jetstar

Jetstar

Overall Value for Money

1

Seat and Cabin Space

4

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline