I flew from Johannesburg to Sydney on 21 April 2016. I use Qantas often on other routes and am generally very happy with them. On this route, because they have a monopoly service, they are still flying with an old 747 which had tape holding parts together, broken seats and the oldest in flight entertainment system I have see in 10 years. It is really unacceptable - the service and flight itself was excellent, but they cannot continue to use such outdated aircraft just because they can get away with it.
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Qantas
Overall Value for Money
3
Seat and Cabin Space
1
Customer Service
5
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
4
Recommend Airline