Booked Calgary to Sydney Australia. Had to transfer to Qantas flight in San Francisco. United staff offered no direction for transfer and gave poor directions to enable us to find the international terminal. Plane was over one hour late and connecting flight was almost missed. Refreshment service was painfully slow, cabin staff were more interested in conducting personal conversation at rear of plane than attending to passengers. By comparison Qantas have dedicated ground staff to assist passengers who are transferring. Will never fly this airline again.
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United Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
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Meals and Beverages
Recommend Airline