United Airlines review by huong

Business class was awful. no choices, egg white over wet muffin??? Mile play was a scam, purchased ticket $10 short requirement, called agent, was told upgrade seat or upgrade to business class to qualify, according to the rules #4, paid the upgrade, did not receive promo miles, call customer service talked to off shore agent, he talked to a supervisor, assured me additional miles will post to account that day (gave his name and his agent #) still did not get the miles, called customer service again, gave them the agent name & number, was told he is a united customer service agent but that they can't let me talk to him and that I should email customer service instead???